Free Standard Shipping on most Domestic Orders
Get a quick shipping quote for your order prior to checkout by adding the item to your shopping cart and then enter your country and state/province from the drop down menu. You will be able to view all available shipping options and charges. We ship with UPS, FedEx and USPS. We aim to process your order within 1 to 2 business days of payment. Delivery times depend on which service you have selected and the destination of the package. Most orders are processed and shipped from Rohnert Park California. Depending on stock availability and customer location, we may ship manufacturer direct from our warehouse location in Miami Florida. You will be able to view all available shipping charges and available options for your order prior checkout.
Typical Shipping Transit Time:
Domestic:
UPS Ground Lower 48 States: 2-5 Business Days
FedEx Ground Lower 48 States: 2-5 Business Days
USPS Priority & First-Class Mail Lower 48 States: 2-5 Business Days
International:
USPS First-Class Intl Canada: 7-21 Business Days
USPS Priority Intl Canada: 5-12 Business Days
USPS First-Class Intl Overseas: 7-21 Business Days
*Large International Orders - (email or call for quote)
*IMPORTANT- Gorilla Scales is not responsible for any customs brokerage duty and/or taxes imposed on international shipments unless otherwise stated.
Warranty and Return Policies
100% Satisfaction Guarantee! Returns are accepted for DOA or defective items within 30 days from the date of purchase for a full refund of your purchase price, an exchange for the same item, or credit towards a different item. Our 100% satisfaction guarantee allows you to buy with confidence!
- We must be notified of all returns within 30 days of delivery.
- Any problems encountered with your scale after 30 days of delivery must be resolved through the manufactures warranty.
- You will need an RMA# for any returned merchandise. This # must be included with a copy of your invoice and your contact information with your return.
- Please consult the Troubleshooting Guide and check your scales manual before retuning your scale.
- All of the digital scales we carry are covered by a manufactures warranty.
- We accept returns for scales that are defective or damaged in shipping.
- For those who decide the scale they ordered does not fit their needs, we will accept returns minus the original shipping charges. Scales returned for this reason must be returned in exactly the same condition as they were received. A restocking fee of 20% may apply.
- All accessories and paperwork must be included and there must be no damage to the packaging. If we receive a scale for return with damage to the box, missing items, or signs of use, we may charge up to 50% restocking fee at our sole discretion.
To initiate a return for exchange or refund, please go to the CONTACT US page. Provide as much detail as you can in the email. We will assign you an RMA# and provide return instructions.
